Summary of Key Terms
Key Highlights at a Glance
By using the Kiya Casino website and services, you are considered to have agreed to these Terms & Conditions. Kiya Casino is an online gaming platform operating under an international gaming license. These terms constitute a legally binding agreement between the user and Kiya Casino.
Kiya Casino reserves the right to update these terms and conditions at any time. Continued use of the website after any changes constitutes your acceptance of the revised terms. We recommend checking this page regularly.
Kiya Casino's terms and conditions are aligned with Bangladeshi law and international gaming regulations. In the event of any dispute, the English version shall be considered the final and definitive reference.
These terms and conditions apply to all users – from new registrations to long-standing members. They govern every aspect of Kiya Casino's services, including gaming, bonuses, transactions, and customer support.
To create an account at Kiya Casino, you must meet the following requirements. Kiya Casino reserves the right to cancel any registration that does not comply with these conditions.
- You must be at least 18 years of age
- Online gaming is not legally prohibited in your country of residence
- All information provided is truthful, complete, and your own
- Only one account per person is permitted
- Accounts are for personal use only, not for commercial purposes
- A valid email address and phone number must be provided at registration
After registration, Kiya Casino may request additional information for identity verification at any time. Failure to provide the required information may result in a temporary account suspension.
If a single person opens multiple accounts, all accounts will be closed and all balances may be forfeited. Using multiple accounts to claim bonus benefits is strictly prohibited.
You are solely responsible for keeping your password and login credentials confidential. You are accountable for all activity carried out under your account. Do not share your login details with anyone.
All financial transactions at Kiya Casino are fully secure and encrypted. We support Bangladesh's most popular payment methods. The key rules for deposits and withdrawals are outlined below.
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time |
|---|---|---|---|
| Deposit (Mobile Pay/Nagad) | ৳ 500 | ৳ 50,000 | Instant |
| Deposit (Rocket) | ৳ 500 | ৳ 30,000 | Instant |
| Withdrawal (Standard) | ৳ 1,000 | ৳ 1,00,000 | 15 minutes – 24 hours |
| Withdrawal (VIP) | ৳ 1,000 | ৳ 5,00,000 | 15 minutes – 2 hours |
- Withdrawals can only be made to the same payment method used for the deposit
- KYC verification must be completed before your first withdrawal
- If you experience any issues with a transaction, please contact customer support within 48 hours
- Transactions may be temporarily held for suspicious activity review
- Kiya Casino monitors transactions regularly to prevent money laundering
Kiya Casino offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that must be followed. By claiming a bonus, you agree to all associated terms.
Wagering requirements mean you must wager a specified multiple of the bonus amount before withdrawing. For example, a ৳1,000 bonus with a 30x wagering requirement means you need to place ৳30,000 in bets before a withdrawal is permitted.
- The welcome bonus is available to new members one time only
- Bonus validity is generally between 7 and 30 days
- A maximum win limit from bonuses may apply
- Claiming the same promotion more than once is prohibited
- Accounts found using false information to claim bonuses will be closed
- Kiya Casino may withdraw or modify any bonus at any time
For any bonus-related queries, contact Kiya Casino customer support. Our team is always available to assist you in Bengali.
All games at Kiya Casino are conducted with complete fairness and transparency. Every game outcome is determined by a certified Random Number Generator (RNG), which is regularly audited by independent third-party reviewers.
- The RTP (Return to Player) for each game is listed in the game lobby
- If a technical error occurs during gameplay, Kiya Casino reserves the right to void the affected bets
- Winnings may be forfeited if game rules are violated
- In live dealer games, the dealer's decision is final
- Winnings obtained by exploiting game software errors will not be honored
If a suspicious pattern is detected in any game, Kiya Casino reserves the right to investigate the account in question. The account and related transactions may be temporarily suspended during the investigation.
Kiya Casino is committed to maintaining a secure and fair gaming environment. Any of the activities listed below are strictly prohibited and may result in account termination.
Engaging in any of the following actions will result in permanent account closure, and all balances may be forfeited.
- Registering using a fake or third-party identity
- Attempting to hack or cheat the game software or system
- Operating multiple accounts to abuse bonuses
- Money laundering or transactions involving illegal funds
- Fraudulent conduct against other players
- Arbitrage Betting against Kiya Casino
- Spreading false information in the name of Kiya Casino
Kiya Casino believes gaming is entertainment, not addiction. We want our members to enjoy games in a healthy and controlled way, which is why we provide a range of tools and support resources.
- Deposit Limit: Set daily, weekly, or monthly deposit limits
- Betting Limit: Set your own maximum bet amount per wager
- Time Limit: Set a daily limit on how many hours you spend playing
- Temporary Break: Place your account on a break for 24 hours up to 30 days
- Self-Exclusion: Option to close your account long-term or permanently
If you notice signs of problematic gaming, please contact Kiya Casino customer support or Play Responsibly View the page.
Kiya Casino treats the protection of your personal information as a top priority. All data provided during registration is stored under internationally recognized security standards.
- Your information is never sold to any third party
- No information is shared with third parties beyond what is legally required by the gaming license regulator
- Your financial information is protected with 256-bit SSL encryption
- Our cookie policy is upheld and users have full control over their cookie settings
For our full privacy policy, please visit our Privacy Policy View the page.
You may close your Kiya Casino account at any time. Please withdraw any unused real-money balance before closing your account. Bonus funds that are not withdrawable will not be refunded.
If Kiya Casino closes an account due to a breach of Terms & Conditions, the following process will be followed:
- Users will be notified of any violations
- You will be given 72 hours to provide an explanation
- A final decision will be made once the investigation is complete
- If a violation is confirmed, any valid balance will be returned
If fraud, hacking, or money laundering is proven, all balances will be forfeited and legal action may be taken.
Kiya Casino reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Members will be notified of significant changes via email or SMS.
Updated terms take effect from the date of publication. If you continue using Kiya Casino after any changes, you will be considered to have accepted the new terms.
If you have any questions or comments about these terms and conditions, please contact us: support@kiyacasino.com
All Kiya Casino members are encouraged to review these Terms & Conditions regularly. Stay informed of your rights and responsibilities, and enjoy gaming safely.
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