How We Protect Your Data
The Core Pillars of Kiya Casino's Privacy Protection
Welcome to Kiya Casino. We understand how important your personal data is to you. This Privacy Policy explains what data Kiya Casino collects, why we collect it, and how we keep it safe.
This Privacy Policy applies to the Kiya Casino website, mobile app, and all digital services. By using any Kiya Casino service, you agree to this Privacy Policy.
We only collect the information needed to serve you well. Your data is never sold and is always stored securely.
Kiya Casino believes transparency is the best policy. That's why our privacy policy is written in plain, easy-to-understand language — no jargon, no confusion. If anything is unclear, feel free to reach out to our support team.
Kiya Casino collects different types of information at different stages. Below is a detailed breakdown of what data is collected at each stage and why.
| Data Type | When It's Collected | Purpose | Status |
|---|---|---|---|
| Name, Email, Phone Number | At the Time of Registration | Account Creation & Communication | Reserved |
| Date of Birth | At the Time of Registration | Age Verification (18+) | Reserved |
| National ID / Passport | During KYC Verification | Identity Verification | Encrypted |
| Payment Information (Mobile Number) | On deposit/withdrawal | Secure Transactions | Encrypted |
| IP Address & Device Information | At every login | Security & Fraud Prevention | Reserved |
| Gaming History | During gameplay | Dispute Resolution & Analytics | Reserved |
| Card Number or Bank Details | Never | Not Applicable | Not Collected |
We only collect the information that's genuinely needed to provide you with a safe and enjoyable gaming experience. We never ask for anything beyond that.
Kiya Casino uses your data only for specific, limited purposes. In accordance with our Privacy Policy, your information is used for the following.
- Account Management: To create, verify, and secure your account
- Transaction Processing: To process deposits and withdrawals accurately
- Customer Support: To quickly resolve your questions and issues
- Fraud Prevention: To detect and prevent illegal activity
- Promotional Communications: Only with your consent, to inform you of offers
- Legal Compliance: To meet gaming license requirements and legal obligations
- Service Improvement: For analytics to improve your experience
Kiya Casino will never share your data with third parties for advertising purposes. You can unsubscribe from promotional emails at any time.
Kiya Casino does not sell, rent, or trade your personal data to any third party. However, limited information may be shared in certain specific circumstances.
- Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions
- Legal Authority: Information may be disclosed under a court order or legal obligation
- Gaming Regulator: Data may be shared with regulatory authorities to maintain our license
- Technology Partners: Service providers who support platform operations are bound by contractual confidentiality obligations
Kiya Casino is not responsible for the privacy practices of any third-party websites linked from our site. The privacy policy of the respective site will apply in such cases.
Kiya Casino does not retain your data longer than necessary. All data is kept while your account is active. After account closure, certain information may be retained for a defined period to meet legal obligations.
- Active account data: retained until the account is closed
- Transaction records: 5 years after the last transaction (as required by law)
- KYC Documents: 3 years after account closure
- Customer support conversations: 1 year after resolution
- Website log data: 90 days
After the designated retention period, data is securely and permanently deleted. To request deletion of your data, please contact our support team.
Kiya Casino uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
- Essential Cookies: Essential for login sessions and security – cannot be disabled
- Performance Cookies: To analyze how the site is being used
- Functionality Cookies: To remember your preferences (language, settings)
- Marketing Cookies: Used only with your consent
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.
Under the Kiya Casino Privacy Policy, you have a number of important rights — all supported by international privacy law.
To exercise any of these rights, please write to our support email: support@kiyacasino.com. We will respond within 30 days.
Kiya Casino uses the latest technology to keep your data secure. Our security systems are regularly updated and tested.
- 256-bit SSL/TLS encryption on all data transfers
- Regular security audits and penetration testing
- Two-Factor Authentication (2FA)
- Automatic Alerts for Suspicious Login Attempts
- Physical Security at Data Centers
- Regular staff privacy training
In the event of a data breach, Kiya Casino will notify affected users within 72 hours and take all necessary steps to address it.
Kiya Casino strictly refrains from serving anyone under the age of 18. We do not knowingly collect personal information from anyone under 18.
If we become aware that a minor has opened an account, we will immediately close it and delete all associated data. If you know of a child using Kiya Casino, please contact us right away.
If you have any questions, concerns, or complaints about our privacy policy, get in touch with us directly. The Kiya Casino privacy team is always here to help.
- Email: support@kiyacasino.com
- Response Time: Within 30 days (typically within 48 hours)
- Live Chat: Available 24/7 (bottom-right of the website)
This Privacy Policy may be updated from time to time. For significant changes, you will be notified at your registered email address. We recommend checking this page regularly.
The date of the last update to this Privacy Policy is shown at the top of this page. Continuing to use Kiya Casino after any changes are made constitutes your acceptance of the updated policy.
Start Safe Gaming Today
Your data is completely secure at Kiya Casino. Register with confidence and enjoy a safe gaming experience.